If you're serving the public, whether in
person or over the telephone, it's important to smile. Yes, even if people can't
see your face, they can sense your expression by the tone of your voice. So
smile. And while you're at it, consider the following
words of wisdom.
Whether You Meet
Someone In Person or Over the Phone, Smile
"I really do believe I can accomplish a great deal with a
big grin. I know some people find that disconcerting, but that doesn't
matter."
Beverly Sills
"Wear a smile and have friends; wear a scowl and have wrinkles."
George Eliot
"A smile is a curve that helps set things straight."
Old Saying
"The greatest sign of wisdom is continued cheerfulness."
Michel de Montaigne
"The best way to try to cheer yourself up is to try to cheer somebody
else up."
Mark Twain
A Smile is an
Invaluable Tool for Serving the Customer
"A smile is the light in your window that tells others that there is a
caring, sharing person inside."
Denis Waitley
"Force yourself to smile, and you will be cheerful because you
smile."
Kenneth Goode
"A cloudy day is no match for a sunny disposition."
William Arthur Ward
"Every time you smile at someone, it is an action of love, a gift to
that person, a beautiful thing."
Mother Teresa
"The best public relations are based on good deeds."
Stanley Marcus
This page was written and
compiled by Criswell Freeman, Psy.D.
