Great Customer Service Representatives Are Problem Solvers

"A customer’s problem should be resolved at the point at which it arises."
James H. Donelly, Jr.

"The average American company will lose 10 to 30 percent of its customers this year —mostly due to poor service."
Paul R. Timm

"A problem is an opportunity in work clothes."
Henry J. Kaiser, Jr.

"All problems become smaller if you don't dodge them, but confront them."
William F. Halsey

"Always try to do something for the other fellow, and you will be agreeably surprised how things come your way — how many pleasing things are done for you."
Claude M. Bristol

Great Customer Service is Often an Exercise in Problem Solving

"Everybody wants to do something to help, but nobody wants to be first."
Pearl Bailey

"Quality service means never having to say, ‘That’s not my job.’"
James H. Donelly, Jr.

"We are continually faced by great opportunities brilliantly disguised as insoluble problems."
Lee Iacocca

"The measure of success is not whether you have a tough problem to deal with, but whether it’s the same problem you had last year."
John Foster Dulles

"I don’t know what your destiny will be, but one thing I know: only the ones among you who will be really happy are those who will have sought and found how to serve."
Albert Schweitzer

And Finally