"All the fun is how you say a thing."
Robert Frost

"Never respond sarcastically to a customer’s comment."
Paul R. Timm

"Good thoughts bear good fruit and bad thoughts bear bad fruit…and a man is his own gardener."
James Allen

"The day returns and brings us the petty rounds of irritating concerns and duties. May we perform those duties with laughter and kind faces."
Robert Louis Stevenson

"Happiness is a perfume you can’t pour on other without getting a few drops on yourself."
Ralph Waldo Emerson

Thoughts About Customer Service…

"Regardless of your job title, position, or experience, your number-one task will always be to attract, satisfy and preserve customers."
Paul R. Timm

"If you want a formula for failure, it is this: Ignore the public."
Lawrence Welk

"Charm is simply this: the Golden Rule, good manners, good grooming, good humor, good sense, good habits, and a good outlook."
Loretta Young

"The art of pleasing requires only the desire."
Lord Chesterfield

"You give little when you give your possessions. It is when you give of yourself that you truly give."
Kahlil Gibran

Providing Great Service to Others is a Rewarding Experience

"People who provide good customer service earn psychological benefits in addition to the financial rewards offered by their organizations."
Paul R. Timm

"Pleasure is reciprocal; no one feels it who does not at the same time give it. To be pleased, one must please."
Lord Chesterfield

"If you cannot work with love but only with distaste, it is better you should leave your work and sit at the gate of the temple and take alms of those who work with joy."
Kahlil Gibran

"It’s up to each of us to contribute something to this sad and wonderful world."
Eve Arden

"Happiness consists in giving, and in serving others."
Henry Drummond