Wise Sales and Customer Service
Representatives Maintain Their Composure, Even When Customers Lose Theirs…
"Remember when life’s
path is steep, keep your mind even."
Horace
"Nothing gives a person so much advantage over another as to remain always
cool and unruffled under all circumstances."
Thomas Jefferson
"Whenever you are angry, be assured that it is not only a present evil, but
that you have increased a habit."
Epictetus
"Keep your composure. You can't score from the penalty box; and to win, you
have to score."
Bobby Hull
"The secret of health for both mind and body is not to mourn for the past,
not to worry for the future, nor to anticipate troubles, but to live the present
moment wisely and earnestly."
Buddha
WISE SALESPEOPLE DON"T GET ANGRY…
"It takes two people to make an argument, and the
salesman should never be one of them."
Thomas J. Watson
"Never go away mad. You can’t win them all, but you can win enough to
afford that vacation in Bermuda."
George M. Kahn
"Don't ever slam a door; you might want to go back."
Don Herold
"Mistrust anger."
Ben Hecht
"The growth of wisdom may be gauged accurately by the decline of
ill-temper."
Nietzsche
