Great Customer Service is an Exercise in Caring

"Caring is a powerful business advantage."
Scott Johnson

"Approach everything realistically, and give it the best caring effort you know how."
Andy Griffith

"Kindness is the universal language that all people understand."
Jake Gaither

"Sometimes, service means having to say you’re sorry."
James H. Donelly, Jr.

"Let us open up our natures, throw wide the doors of our hearts, and let in the sunshine of goodwill and kindness."
O.S. Marden

"No act of kindness, no matter how small, is ever wasted."
Aesop

The Importance of Retaining a Customer

"It is the customer only who creates a profit. Everything 'inside' a business is only a cost center."
Peter Drucker

"The purpose of business is to create and keep a customer."
Theodore Leavitt

"Every company’s greatest assets are its customers, because without customers there is no business."
Michael LeBoeuf

"There is only one boss: the customer. And he can fire everybody in the company from the chairman on down., simply by spending his money somewhere else."
Sam Walton

And Finally

"If you don't care, your customer never will."
Marlene Blaszczyk

"Revolve your world around the customer and more customers will revolve around you."
Heather Williams

"Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can."
Gary Comer

"Goodwill is the one and only asset that competition cannot undersell or destroy."
Marshall Field

This page was compiled by Criswell Freeman, Psy.D.